Frequently Asked Questions
Custom Mobile Questions
HOW ARE YOUR KINETIC ART MOBILE SCULPTURES MADE?
Our mobiles are made one by one, each one being a unique sculpture. They are made up of original watercolor paintings, sheet aluminum, stainless steel wire, and cable.
WHAT KIND OF PAINT DO YOU USE TO CREATE YOUR WATERCOLOR PAINTINGS?
We use artist grade watercolors. Some of the brands are Winsor Newton, Daniel Smith, and Lukas fine watercolors to name a few.
HOW LONG WILL YOUR MOBILES LAST?
We make our mobiles to last a long time. We make an extra effort to ensure your sculpture will last many many years by using professional paints, papers and sealers.
CAN YOUR MOBILES BE PLACED OUTSIDE?
No! These mobiles are created strictly for indoor visual entertainment and should never be kept outdoors or in a high moisture area. Treat them like a fine painting and it will last for many many years!
HOW LONG DOES IT TAKE TO MAKE ONE OF YOUR MOBILES?
They take about 7 to 10 days. Sometimes longer if the paintings are detailed.
DO YOU MAKE ANY MOBILES THAT ARE READY TO SHIP TODAY?
Yes! Please visit our Etsy store at http://www.etsy.com/shop/skysetter to view all of our mobiles that are ready to ship within 24 hours of purchase! You just might find the most beautiful mobile you have ever seen!
WHAT TYPE OF SHIPPING DO YOU OFFER?
Shipping is completed using U. S. Postal Service Priority Mail and ships to any location within the Continental US. We also offer shipping for UPS ground service in the same area upon request.
DO YOU OFFER ANY OTHER TYPES OF SHIPPING FOR A REDUCTION IN PRICE?
No! We use Priority Mail and UPS Ground to ensure that your package can be tracked and insured. We insist on insuring every shipment! No additional cost to you!
WHAT HAPPENS IF MY MOBILE IS DAMAGED IN SHIPPING?
HOW LONG WILL IT TAKE TO RECEIVE MY SHIPMENT?
Shipping usually takes 2 to 7 business days to arrive to you from completion of your sculpture.
DO YOU SHIP OUTSIDE OF THE CONTINENTAL US?
Yes, we will ship anywhere in the world. But, we insist on insuring the package. This often results in VAL tax being collected at the destination. International Shipping is a flat rate of $35.00. Canadian Shipping is $20.00
Payments & Refunds
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We prefer PayPal payment. We also accept money order but we must receive payment before shipment will be completed. Visit our Etsy store to purchase a sculpture ready to ship at http://www.etsy.com/shop/skysetter
DO YOU ACCEPT PERSONAL CHECKS?
Yes, we will accept personal checks but we must receive the check and it must clear the bank before we will ship your sculpture.
DO YOU HAVE A REFUND POLICY?
WHAT HAPPENS IF I DON'T LIKE MY MOBILE?
Our goal is to create the perfect kinetic art mobile sculpture for you. If you are not happy with it for any reason within 30 days of receipt, contact us. We can remake it for you at no charge or refund your money. We want you to love love love your sculpture!
Who created your website?
We must admit that we have created our own website. It was created with a CMS platform called Joomla.
Do you create websites for other people?
If you are an artist or gallery we would be happy to create a reasonably priced website for you. Here is another example of the websites we have built and now maintain: ArtsNatchez - A art gallery in Natchez Mississippi